Shipping Policy

At Beds Bunks Mattresses, we are dedicated to delivering a smooth, dependable, and transparent shopping experience from the moment you place your order to the moment it arrives at your door. This Shipping Policy outlines the terms, conditions, and procedures governing the processing, shipment, and delivery of all orders placed through our online store. By completing a purchase with us, you acknowledge and agree to the shipping practices described below.

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Domestic Shipping Coverage

We currently ship exclusively to addresses within the contiguous United States (the lower 48 states). International shipping and deliveries to outlying regions are not available at this time.

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Order Processing

Processing Timeline All orders are carefully processed, inspected, and prepared for shipment within 1–5 business days from the date your order is placed.

Order Cut-Off Times

• Orders submitted before 3:00 PM Pacific Time (PT) on a business day will typically begin processing on the same day
• Orders submitted after 3:00 PM Pacific Time (PT) will begin processing on the next business day

Important Notes

• Business day processing timelines do not include weekends or public holidays
• During peak shopping seasons, holiday periods, or times of exceptionally high order volume, processing times may be slightly extended beyond the standard window
• Should any unexpected delays arise during order processing, we will notify you promptly via email with updated information

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Estimated Delivery Time

Once your order has been dispatched from our fulfillment center, estimated delivery within the United States typically ranges from 7–12 business days, depending on your specific location and the shipping carrier assigned to your shipment.

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Shipping Fees

We are pleased to provide Free Standard Shipping on every order — no minimum purchase required, no hidden charges. There are no additional shipping fees collected at checkout, upon delivery, or at any point during the fulfillment process. The price you see is the price you pay, inclusive of shipping.

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Shipping Restrictions & Exclusions

We are currently unable to ship to the following locations:

• P.O. Boxes
• APO/FPO/DPO military addresses
• Alaska and Hawaii
• U.S. territories and possessions (including Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands)
• Certain remote or rural areas that are outside the service range of our standard shipping carriers

If we find that we are unable to fulfill a shipment to the address you provided, our customer service team will reach out to you promptly to discuss and arrange an alternative shipping solution. In cases where no viable alternative can be arranged, we will issue a full refund to your original payment method without delay.

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Order Confirmation & Tracking Information

Order Confirmation Email

Immediately after you complete your purchase, you will receive an automated order confirmation email at the address you provided during checkout. This confirmation includes:

• Your unique order number
• A complete order summary (items purchased, quantities, unit prices, and total)
• The shipping address on file
• Your estimated delivery timeframe

We encourage you to review your order confirmation carefully. If you identify any discrepancies — such as an incorrect shipping address or item details — please contact our support team right away so we can make corrections before your order moves into the fulfillment stage.

Shipping Confirmation & Tracking

Once your order has been shipped and is on its way, you will receive a shipping confirmation email containing your tracking number along with a direct link to monitor your package's journey in real time. This allows you to stay informed about your shipment's status and estimated arrival.

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Our Shipping Partners

We collaborate with reputable, nationally recognized shipping carriers to ensure your order reaches you safely and reliably:

The specific carrier assigned to your order may vary based on your delivery location, package size, and current carrier availability.

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Lost, Stolen, or Damaged Packages

Damaged Packages

If your order arrives with visible damage to the packaging or products, please contact us within 5 business days of the expected delivery date. To help us resolve the issue as quickly as possible, please provide:

• Your order number
• Your tracking number
• A detailed description of the damage
• Clear photographs of the damaged item(s) and packaging (if applicable)

Lost Packages

If your package appears to be lost in transit — meaning it has not arrived within the expected delivery window and tracking information shows no movement — please reach out to us with your order number and tracking details. We will initiate an investigation with the carrier and work toward a prompt resolution, which may include a replacement shipment or a full refund.

Stolen Packages

If your tracking status confirms delivery but you did not receive the package, please contact us within 5 business days of the confirmed delivery date. We will review the situation and work with you and the carrier to find an appropriate resolution.

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Incorrect Shipping Address

It is your responsibility to ensure that the shipping address you provide at checkout is complete, accurate, and formatted correctly — including apartment or suite numbers, building names, and any special delivery instructions.

If you realize you have entered an incorrect address, please contact us immediately at info@bedsbunksmattresses.com. We will do our best to make corrections before the order is shipped. Please note that once an order has been dispatched, we may be unable to redirect the package. Any additional costs incurred from address corrections or re-routing after shipment may be the customer's responsibility.

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Shipping Disclaimer

Please be aware of the following important points regarding shipping:

• Beds Bunks Mattresses is not responsible for delivery delays caused by third-party shipping carriers, adverse weather conditions, natural disasters, customs processing, government actions, or any other circumstances beyond our reasonable control
• Title and risk of loss for your order transfer to you at the point when the package is handed over to the shipping carrier for final delivery
• All delivery timeframes provided are estimates only and are not guaranteed delivery dates
• We will make every reasonable effort to ensure timely processing and shipment of your orders, but we cannot guarantee exact arrival dates

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Contact Us

If you have any questions, concerns, or special requests regarding your order, shipment, or delivery, our customer service team is here to help:

Business Hours: