Privacy Policy

At Beds Bunks Mattresses, your privacy matters deeply to us. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you browse our website, create an account, make a purchase, or interact with us in any way. By accessing or using our website and services, you acknowledge and agree to the practices described in this policy. If any part of this policy does not align with your expectations, we respectfully ask that you refrain from using our services.

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1. Information We Gather

We collect several types of personal data to provide you with a seamless and secure shopping experience. The information we gather falls into the following categories:

Identity & Contact Details Your full name, email address, mailing address, phone number, account login credentials (username and password), and other identifiers you provide when creating an account or reaching out to us.

Payment & Financial Data Credit or debit card numbers, billing addresses, payment confirmations, transaction records, and other financial details necessary to complete your purchases securely.

Shopping & Commercial Information Products you browse, add to your cart, purchase, return, or exchange; your saved wish lists; product reviews; and your general shopping preferences and interests.

Device & Online Activity Data Your IP address, browser type and version, operating system, device model, referring URLs, pages visited, time spent on pages, click patterns, search queries, and general interaction data collected through our website.

Location Information Approximate geographic location derived from your IP address, which helps us tailor shipping options and regional content to your area.

Inferred Preferences Profile data we develop over time based on your browsing behavior, purchase history, and engagement patterns — including product recommendations and personalized content suggestions.

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2. How We Gather Your Information

We obtain your data through several methods:

Directly From You When you register for an account, complete a purchase, sign up for email newsletters, submit a product review, contact our support team, enter a contest or promotion, or fill out any form on our website.

Through Automated Technologies We use cookies, pixels, server logs, web beacons, and similar digital tools to automatically collect data when you navigate our website. These technologies help us analyze traffic patterns, remember your login details and preferences, and deliver a smoother, more personalized browsing experience.

From External Partners Occasionally, we receive supplementary data from trusted third parties such as payment processors, shipping carriers, marketing partners, advertising networks, and social media platforms that help us refine our services and outreach.

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3. What We Do With Your Information

We use the personal data we collect for the following purposes:

Processing Orders & Delivering Products Fulfilling your purchases, sending order confirmations and shipping notifications, coordinating deliveries, processing returns, refunds, and exchanges, and providing responsive after-sale customer support.

Managing Your Account Setting up and maintaining your customer profile, storing your saved preferences (such as favorite items and addresses), and streamlining your checkout experience for future visits.

Marketing & Promotional Outreach Sending you relevant product updates, special offers, seasonal promotions, and personalized advertising — both through email and across third-party advertising platforms. You always have the option to opt out of marketing communications.

Website Analytics & Service Enhancement Analyzing aggregate user behavior to identify trends, diagnose technical issues, develop new features, optimize site performance, and continuously improve the overall shopping experience.

Protecting Against Fraud & Ensuring Security Monitoring for suspicious activities, preventing unauthorized transactions, detecting and investigating potential fraud, and safeguarding the personal data of our customers and our business.

Meeting Legal Obligations Complying with applicable federal, state, and international laws, responding to lawful subpoenas, court orders, or regulatory requests, and fulfilling other legal and audit requirements.

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4. When We Share Your Information

We do not sell your personal data. However, we may share your information with the following categories of third parties under specific circumstances:

Trusted Service Providers Companies that assist us in operating our business, including payment gateways, shipping and logistics partners, cloud hosting services, email delivery platforms, analytics tools, and customer support software providers. These partners are contractually obligated to use your data solely for the services they provide to us.

Advertising & Marketing Partners Third-party advertising platforms, social media networks, and marketing analytics providers that help us deliver targeted advertisements and measure campaign performance. These partners may use cookies and tracking pixels to serve you relevant ads based on your interests and browsing history across the web.

Corporate Affiliates Our parent company, subsidiaries, and affiliated entities that share operational infrastructure and support our business functions.

Legal & Safety Disclosures We may disclose your information when required by law, in response to a valid legal process, or when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Beds Bunks Mattresses, our customers, or the public — including the prevention of fraud or other illegal activity.

Business Transfers In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of that transaction.

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5. Cookies & Similar Technologies

Our website uses cookies and comparable technologies to enhance your browsing experience and gather analytical insights. Here is a breakdown of the types of cookies we deploy:

Strictly Necessary Cookies Essential for core website functionality, including maintaining your shopping cart, enabling secure checkout, and ensuring network security.

Performance & Analytics Cookies Collect anonymous data about how visitors navigate our site — such as which pages are most visited, how long users stay, and where errors occur — so we can optimize performance.

Advertising & Targeting Cookies Track your browsing activity across different websites to deliver advertisements that are relevant to your interests. These cookies also help us measure the effectiveness of our marketing efforts.

Functional Cookies Remember your preferences — such as language selection, region settings, and recently viewed items — to provide a more personalized and convenient experience.

You have the ability to control and manage cookies through your browser settings. Please be aware that blocking or deleting certain cookies may limit some website functionalities or impair your overall experience on our platform.

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6. Your Privacy Rights

Depending on your location, you may have specific rights regarding the personal data we hold about you.

For All Customers

• Right to Access — You can request a complete copy of the personal information we have on file for you
• Right to Rectification — You can ask us to correct any inaccurate or incomplete data we hold about you
• Right to Erasure — You can request the deletion of your personal data, subject to certain legal exceptions
• Right to Data Portability — You can ask us to provide your data in a portable, machine-readable format
• Right to Opt Out of Marketing — You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email or by contacting us directly

For California Residents (CCPA/CPRA)

If you reside in the State of California, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you the following additional rights:

• Right to Know — You may request a full disclosure of the categories and specific pieces of personal information we have collected, the sources from which it was obtained, the purposes for collection, and the third parties with whom it has been shared
• Right to Delete — You may request the deletion of your personal data, subject to permitted exceptions such as data needed to complete transactions, detect security threats, or fulfill legal obligations
• Right to Opt Out of Sale or Sharing — We do not sell your personal information as defined by the CCPA/CPRA. If cross-context behavioral advertising practices are deemed a "sale" or "sharing" under applicable law, you may opt out by contacting us or by enabling the Global Privacy Control (GPC) signal in your browser
• Right to Correct — You may request correction of inaccurate personal information
• Right to Limit Sensitive Information — We do not use sensitive personal information beyond what is permitted by the CCPA/CPRA
• Right to Non-Discrimination — We will never discriminate against you for exercising any of your privacy rights

Categories of Data Collected in the Past 12 Months: identifiers (name, email, address), commercial information (purchase history), internet activity (browsing behavior, device data), and geolocation data.

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7. How to Exercise Your Privacy Rights

To submit a privacy-related request or ask any questions about how your data is handled, please reach out to us through any of the following channels:

• Email: info@bedsbunksmattresses.com
• Postal Mail: Beds Bunks Mattresses, 4004 100th St SW, Lakewood, WA 98499, USA

We will respond to all verified requests within the timeframes required by applicable law.

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8. How Long We Keep Your Data

We retain your personal information only for as long as it is needed to fulfill the purposes outlined in this policy, to maintain accurate business and financial records, to resolve disputes, to enforce our agreements, and to comply with any applicable legal or regulatory obligations. When your data is no longer needed, it is securely deleted or anonymized.

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9. How We Protect Your Data

We employ a combination of administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, regular security audits, and staff training on data protection protocols.

While we take every reasonable precaution to secure your data, please be aware that no method of transmitting or storing information over the Internet can be guaranteed to be 100% secure. We encourage you to use strong, unique passwords and to exercise caution when sharing personal data online.

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10. Children's Privacy

Our website and services are designed for individuals who are 16 years of age or older. We do not knowingly collect, solicit, or store personal information from anyone under the age of 16. If we learn that we have inadvertently collected data from a child under 16, we will take immediate steps to delete that information. If you believe a minor has provided us with personal data, please contact us right away.

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11. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence — including the United States, where our servers and service providers are located. When we transfer personal data across international borders, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission and other recognized transfer mechanisms to ensure your data remains protected.

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12. Third-Party Links & Services

Our website may contain hyperlinks to external websites, applications, or services operated by independent third parties. These third-party platforms have their own privacy policies, and we do not control or assume responsibility for their data practices. We encourage you to review the privacy policy of any third-party site before providing your personal information.

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13. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our business operations, technology, legal landscape, or customer needs. When we make significant updates, we will revise the "Last Updated" date at the top of this page and, where required by law, provide additional notice such as a website banner or email notification.

We recommend checking this page regularly to stay informed about how we protect your information.

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Contact Information

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